Service & Support
The Softloop service promise: We are always there for you. Friendly, fast and professional.
A new approach to service
Fast, flexible and affordable
We have given a lot of thought to how we can further improve our service. Traditional service contracts with fixed monthly hours are no longer up to date. They are too inflexible: either you have too few hours or they expire because you haven’t used them.
Not so with our brand new hourly packages with no expiry date. They combine all the advantages for you: Maximum flexibility, low hourly rates and super-fast response times. You can use the hours for anything – even offset them against flat-rate projects. So you can be sure that you will use up the hours in any case and thus make full use of the savings potential.
For the relaunch of our website: 20% DISCOUNT on our new hourly packages!
Service & Support
Our new hourly packages
With our new annual hourly packages, you receive attractive discounts and lightning-fast guaranteed response times.
Kilo
Our starter package
10 hours
per year
109 € / hr.
- 110 € savings *
- 12 hours response time **
Mega
For those who need more
50 hours
per year
99 € / hr.
- 1.050 € savings *
- 6 hours response time **
Most booked
Giga
For ambitious projects
100 hours
per year
92 € / hr.
- 2.800 € savings *
- 3 hours response time **
Tera
For our VIP customers
200 hours
per year
89 € / hr.
- 6.200 € savings *
- 1 hour response time **
* Compared to the regular hourly rate of €120.
** Guaranteed response time within our business hours Mon-Fri from 9:00-18:00.
The total amount is due in advance. Hours do not expire. If required, additional hours can be purchased at the current hourly rate for the booked package. The hours can be used freely for all our services. The annual contract is automatically extended for a further year if it is not terminated 30 days before expiry.
Included services
Up to 26% discount on our standard hourly rate of €120 is possible. You can use the service hours included in the packages for all our services, e.g:
- Consulting
- Concept
- Design
- Marketing
- Web Development
- APP Development
- Website updates
- Telephone support
- E-mail support
Your advantages
Our hourly packages can do much more than a classic service contract:
- By booking an hourly package, you are automatically given preference over customers who do not have an annual contract with us. We guarantee you super-fast response times, in our best package this is only one hour! This is made possible by a new software-based SLA system that we have implemented. Depending on the agreed SLA (Service Level Agreement), this system prioritizes your request over other requests and warns us in good time before the SLA guarantee is breached.
- The booked hours can be used flexibly. If you wish, you can also use them all at once.
- If you have a current annual contract, you can buy additional lessons at any time at the favorable conditions of your package.
- The booked lessons have no expiry date. If you cancel your annual contract, you can still use them after the contract expires. However, an active annual contract is required to be able to buy additional hours at a reasonable price or to benefit from our fast guaranteed response times.
- The hours can be used flexibly for all our services. Even for consulting and conception.
- You can use the hours to offset them against a fixed price offer. This gives you the predictability of a fixed price and allows you to take advantage of the low-cost hours at the same time.
- If we provide you with regular support, you save yourself the accounting effort of weekly billing and at the same time benefit from the favorable hourly rates.
- Full cost control and transparency: We send you a monthly report on the hours used.
- Convenient: The annual contract is automatically extended for a further year with the same number of hours if it is not terminated one month before expiry.
Customer voices
What our customers are saying
Find out what our customers particularly appreciate about working with us.
Softloop has developed impressive digital solutions for Lifespin that demonstrate both creativity and a deep understanding of complex medical technology. Their ability to make challenging content clear and interesting is remarkable.
Softloop helps us efficiently develop and implement our marketing strategy. We appreciate the direct, fast communication and the low overhead, which saves time and resources. Outstanding creativity and collaboration. Highly recommended!
As the managing partner of a brand agency, I really appreciate working with Softloop. They understand our needs and requirements and implement them perfectly. Their creativity and technical expertise are unbeatable. Highly recommended!
Softloop is a service provider with whom we have been working for more than 10 years and whose qualities we greatly appreciate. We can recommend Softloop to anyone who needs professional programming for their website and is looking for a partnership.
In my dual role as an artist and owner of the agency Hab & Gut, I have come to know Softloop as a creative and professional partner. Their web development expertise and flair for design complement our artistic projects perfectly. With Softloop at our side, we create unique and fascinating digital experiences.
Softloop has realized many websites for us and our customers over the years. Our design and creation have been sensitively realized using GOOD, up-to-date technology. Reliably. Without stress. Always thinking ahead. A GOOD team for creative agencies. So a GOOD recommendation.
Softloop has been a creative and reliable development partner for Barski Design for over a decade and supports us competently in digital design issues. They combine aesthetic quality and precise functionality and contribute to the fact that our web presence has won numerous design awards for user guidance and usability.
Softloop has developed outstanding digital solutions for Relobay that support and drive our business forward. Their creativity and technical expertise are impressive - a first-class collaboration that I am happy to recommend.
At IPONTIX, we value Softloop as a reliable partner in web development. Their technical expertise, creative approach and personal advice from dedicated contacts enable impressive, effective digital solutions. An inspiring collaboration that I am happy to recommend.