Service & Support

The Softloop service promise: We are always there for you. Friendly, fast and professional.

A new approach to service

Fast, flexible and affordable

We have given a lot of thought to how we can further improve our service. Traditional service contracts with fixed monthly hours are no longer up to date. They are too inflexible: either you have too few hours or they expire because you haven’t used them.

Not so with our brand new hourly packages with no expiry date. They combine all the advantages for you: Maximum flexibility, low hourly rates and super-fast response times. You can use the hours for anything – even offset them against flat-rate projects. So you can be sure that you will use up the hours in any case and thus make full use of the savings potential.

For the relaunch of our website: 20% DISCOUNT on our new hourly packages!

Service & Support

Our new hourly packages

With our new annual hourly packages, you receive attractive discounts and lightning-fast guaranteed response times.

Kilo

Our starter package

10 hours

per year

109 € / hr.

Mega

For those who need more

50 hours

per year

99 € / hr.

Most booked

Giga

For ambitious projects

100 hours

per year

92 € / hr.

Tera

For our VIP customers

200 hours

per year

89 € / hr.

* Compared to the regular hourly rate of €120.
** Guaranteed response time within our business hours Mon-Fri from 9:00-18:00.

The total amount is due in advance. Hours do not expire. If required, additional hours can be purchased at the current hourly rate for the booked package. The hours can be used freely for all our services. The annual contract is automatically extended for a further year if it is not terminated 30 days before expiry.

Included services

Up to 26% discount on our standard hourly rate of €120 is possible. You can use the service hours included in the packages for all our services, e.g:

Your advantages

Our hourly packages can do much more than a classic service contract:

Customer voices

What our customers are saying

Find out what our customers particularly appreciate about working with us.

Are you ready for a new service experience?

Please agree to the use of marketing cookies in order to use this function.

Gute Entscheidung!

Fülle das unten stehende Formular aus. Wir schicken dir dann ein unverbindliches Angebot für dein Stundenpaket.